Frequently Asked Questions

GETTING STARTED

Search for “Voatz” in your phone’s app store, or:

  • Download the iOS app here
  • Download the Android app here

The Voatz app is supported on:

  • Android smartphones running Android 9.0+
  • iPhones running iOS 14+

If your phone is using an earlier operating system, please upgrade your phone to the latest version, or complete the Alternative Voting Method form to submit your vote(s) over the phone.


Please note, the Voatz app is not supported on Android tablets; however, it is supported on an iPad 3 or newer, but it must have a cellular connection capable of receiving SMS messages.

Yes. Voatz is optimized to work with your smartphone’s assistive capabilities such as VoiceOver, TalkBack and Speech-to-Text.

CREATING AN ACCOUNT

Our Voter Guide provides step-by-step instructions to help you download the Voatz app and create an account. Help is also available in the app by tapping the Help button in the top right corner of most screens.

If you previously created an account in the Voatz app, you must use the same email address you used at that time. If this email address is no longer available to you, contact the Help Desk for assistance. Be sure to include your full name, the email address you previously used, and new email address you would like to use.

An SMS (text) notification will temporarily display at the top of your screen, but if you miss it, you can still retrieve it:

  • For iPhones: Switch to your Messages app and locate the 6-digit code, then return to the Voatz app to enter it.
  • For Android phones: You’ll need to keep Voatz running in the background while retrieving your 6-digit code. To do this, use the bottom navigation buttons on your phone to switch between Voatz and your text messaging app.

Please tap the request new code button to receive a new SMS registration code. It may take a few minutes to receive it, and when you do, check to make sure you enter all 6 digits correctly. Then you’ll be able to tap the Next button to continue creating an account.

  • Make sure you’ve entered 8 digits
  • Make sure your PIN does not contain three sequential numbers (e.g. 123) or three repeating numbers (e.g. 111)
  • Examples of an acceptable PIN: 19651965 or 12457812

CREDENTIALING

Please quit the Voatz app, log in again, and tap Verifications. You should see a check mark next to Identity, and 'Digital Democracy Project' should be listed on that screen. If 48 hours have passed and you’re still not verified, contact the Help Desk for assistance.

Verification may take a few hours to a couple of days to complete. Please quit the Voatz app, log in again and check if you’re verified. If 48 hours have passed and you’re still not verified, contact the Help Desk for assistance.

Please quit the Voatz app, log in again, and tap Verifications. 'Digital Democracy Project' should be listed on that screen. If you don’t see it, contact the Help Desk for assistance.

VOTING

Your ballot will be available once the voting window opens, and you will see a red circle next to Polls on the home screen. Tap Polls to view your ballot and vote.


If you don’t see a red circle next to Polls, tap the Refresh button (a circular arrow icon) located to the right of your name on the home screen. A red circle should appear, and you can tap Polls to view your ballot and vote.


If you still don’t see a red circle next to Polls, contact the Help Desk for assistance.

If your ballot contains a ranked-choice contest, you will have the option to rank your selections. Use the up/down arrows to rank your desired selections above the line on the screen. If you need help during the ranked-choice voting process tap Help in the upper righthand corner on the screen.


For more information on how ranked-choice voting works in general, this video is a great instructional resource.

ADDITIONAL HELP

Contact the help desk at support@voatzsupport.zendesk.com. Please DONOT use the Voatz Corporate Website forms to send support requests as they will not be processed from there. Use the above support email only. To expedite the process, please have the following information ready:

  • Your name and mobile number
  • Your county, state where you are registered to vote (e.g. Fulton County, GA)
  • Your phone model (e.g. iPhone 10 or Moto G6)
  • A brief description of what you’re trying to do (e.g. install Voatz, create an account, access your ballot, vote) and any error message you might have received